All articles
17 articles
- Becoming a Licensed Hub
A Licensed Hub is an ICAA-certified regional partner (an ITC, ESC, consortium or similar agency) that enrols districts at the club rate, supports them locally and…
Joining · for everyone · 2 min read - Changing your organization details
Keep your organization's details current: they appear on invoices and decide your price at renewal. What you can change yourself Open Organization and edit: the organization…
Account · for everyone · 1 min read - Connecting your organization's AI
Members connect the AI service they already use and pay for; the portal supplies the secure integration. ICAA hosts no model and resells nothing. The connection…
Account · for everyone · 3 min read - Enrollment bands and the club rate
District membership is priced by tier and by enrollment band, so a small district does not pay what a large one pays. How your price is…
Joining · for everyone · 1 min read - Getting on the shelf
The ICAA catalog, called the shelf or the App Store, lists products of member vendors and Licensed Hubs at member-only prices. Every product on it has…
Vendors · for everyone · 2 min read - Inviting a colleague
The owner of an organization can add colleagues so they can see billing, request benefits and open tickets. To invite someone Open Organization in your workspace.…
Account · for everyone · 1 min read - Joining through a Licensed Hub
Most districts join ICAA through a Licensed Hub: the ITC, ESC or regional service agency that already supports them. The hub is your first point of…
Joining · for everyone · 1 min read - Multi-year prepay
You can pay for two or three years at once. A multi-year term has a prepay discount and locks your price for the whole term. Choosing…
Billing · for everyone · 1 min read - My Needs and the Needs Board
ICAA members build and buy automation together. Two places carry what a district needs: its own list, and the board every member can read. My Needs…
Benefits · for everyone · 2 min read - Paying by purchase order
You can join or renew without a card. Choose Invoice me on the payment step and enter your purchase order number. What happens next ICAA issues…
Billing · for everyone · 1 min read
Contact ICAA
Support hours: Monday to Friday, 9:00 AM to 5:00 PM EasternTracked, with email updates. Districts that joined through a Licensed Hub reach their hub first.
Sign in to open a ticketNo sign-in needed. An agent opens a ticket for your organization and replies by email.
support@icaa.aiMonday to Friday, 9:00 AM to 5:00 PM Eastern. An agent can open a ticket on your behalf.
Ask for a call back by email and an agent will phone you during these hours.Book a conversation with ICAA at a time that suits you.
Pick a timeResponse targets by priority, in calendar time from when a ticket is opened: Urgent 4 hours · High 24 hours · Normal 2 days · Low 5 days. Agents answer during business hours, Monday to Friday.