All articles
17 articles
- Publishing your Showcase profile
Every member organization has a Showcase profile: how it appears to other members in the Member Showcase. It is in the workspace under Showcase Profile. Preparing…
Account · for everyone · 2 min read - Renewals: what happens and when
A membership runs for its term and nothing is charged by itself. Here is what the portal does around a renewal, and what you can do…
Billing · for everyone · 2 min read - Requesting a benefit
Your tier includes a set of benefits for each membership year. Benefits lists them in three kinds. The three kinds Included benefits are yours from the…
Benefits · for everyone · 1 min read - Territory eligibility for Licensed Hubs
A Licensed Hub serves a territory. The territory decides which districts can join through that hub. Regional and nationwide hubs A regional hub serves named states…
Hubs · for everyone · 1 min read - Trouble signing in
You sign in to the ICAA portal with the email address of your portal account. That is the address your organization joined with, or the address…
Account · for everyone · 4 min read - When benefits expire
Benefits belong to a membership term. Allowances you have not used by the end of the term do not carry over. The rules Each benefit has…
Benefits · for everyone · 1 min read - Where is my invoice?
Every invoice and payment for your organization is on the Billing page of your workspace. To find an invoice Sign in and open Billing. The Invoices…
Billing · for everyone · 1 min read
Contact ICAA
Support hours: Monday to Friday, 9:00 AM to 5:00 PM EasternTracked, with email updates. Districts that joined through a Licensed Hub reach their hub first.
Sign in to open a ticketNo sign-in needed. An agent opens a ticket for your organization and replies by email.
support@icaa.aiMonday to Friday, 9:00 AM to 5:00 PM Eastern. An agent can open a ticket on your behalf.
Ask for a call back by email and an agent will phone you during these hours.Book a conversation with ICAA at a time that suits you.
Pick a timeResponse targets by priority, in calendar time from when a ticket is opened: Urgent 4 hours · High 24 hours · Normal 2 days · Low 5 days. Agents answer during business hours, Monday to Friday.