Account articles
5 articles in Account · search every topic
- Changing your organization details
Keep your organization's details current: they appear on invoices and decide your price at renewal. What you can change yourself Open Organization and edit: the organization…
Account · for everyone · 1 min read - Connecting your organization's AI
Members connect the AI service they already use and pay for; the portal supplies the secure integration. ICAA hosts no model and resells nothing. The connection…
Account · for everyone · 3 min read - Inviting a colleague
The owner of an organization can add colleagues so they can see billing, request benefits and open tickets. To invite someone Open Organization in your workspace.…
Account · for everyone · 1 min read - Publishing your Showcase profile
Every member organization has a Showcase profile: how it appears to other members in the Member Showcase. It is in the workspace under Showcase Profile. Preparing…
Account · for everyone · 2 min read - Trouble signing in
You sign in to the ICAA portal with the email address of your portal account. That is the address your organization joined with, or the address…
Account · for everyone · 4 min read
Contact ICAA
Support hours: Monday to Friday, 9:00 AM to 5:00 PM EasternTracked, with email updates. Districts that joined through a Licensed Hub reach their hub first.
Sign in to open a ticketNo sign-in needed. An agent opens a ticket for your organization and replies by email.
support@icaa.aiMonday to Friday, 9:00 AM to 5:00 PM Eastern. An agent can open a ticket on your behalf.
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Pick a timeResponse targets by priority, in calendar time from when a ticket is opened: Urgent 4 hours · High 24 hours · Normal 2 days · Low 5 days. Agents answer during business hours, Monday to Friday.